Returns

At Hug Pelvic Health, we take great care in selecting and preparing every order to ensure your products arrive safely and meet our high standards.

Due to the intimate nature of many of our products, we do not offer returns or exchanges for change of mind, incorrect size selection, or if you no longer require the product.

We are unable to accept returns or exchanges on products that have been opened, used, or removed from their original packaging for hygiene and safety reasons.

DAMAGED OR FAULTY PRODUCTS

On the rare occasion your order arrives damaged, or you believe your product has a manufacturing fault, please contact our team within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Photos of the damaged or faulty product

Our team will assess your request and, where applicable, arrange a replacement or provide a suitable resolution in accordance with Australian Consumer Law.

INCORRECT ITEMS

If you receive an incorrect item in your order, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and ensure you receive the correct product.

CHOOSING THE RIGHT PRODUCTS

We understand that selecting pelvic health products can sometimes feel overwhelming. If you are unsure which product is right for you, our team is happy to provide guidance before purchase.

Please contact us prior to ordering if you have any questions about product suitability, sizing, or use.