ABOUT HUG PELVIC HEALTH

Frequently Asked Questions

We understand that booking an appointment with a pelvic health physiotherapist can feel daunting, especially if it's your first visit. To help you feel informed and at ease, we've answered some of the questions we're asked most often. If you can't find the information you're looking for, please don't hesitate to get in touch—we're always happy to help.

Do I need a referral?

No - you don't need a referral to see a pelvic health physiotherapist. However, if you're claiming through a Medicare Care Plan, DVA, WorkCover or another funding body, a referral may be required.

What can a pelvic health physiotherapist help with?

Louise assesses and treats a wide range of concerns, including:

  • Bladder leakage and urgency
  • Bowel dysfunction
  • Pelvic pain
  • Pelvic organ prolapse
  • Pregnancy-related aches and pains
  • Birth preparation
  • Postpartum recovery
  • Painful intercourse
  • Endometriosis
  • Menopause symptoms
  • Men's pelvic health
  • Pre- and post-prostate surgery rehabilitation
  • Gender-affirming surgery rehabilitation

How long is my appointment?

Initial appointments are typically 60 minutes to allow time for a thorough assessment, discussion, and treatment plan.

Review appointments are approximately 40 minutes.

What can I expect at my first appointment?

You'll begin by discussing your symptoms, medical history, goals, and concerns with Louise. She will then complete an assessment and develop an individualised treatment plan in collaboration with you.

Will I need an internal examination?

No - an internal examination is never compulsory. It is only performed if appropriate, with your informed consent, and alternative assessment methods are always available. Louise always ensures her patients feel comfortable, safe and supported in her care.

Can I bring someone with me?

Absolutely. You're welcome to bring your partner, support person, friend or family member if it helps you feel more comfortable.

How many appointments will I need?

This varies depending on your goals and condition. Some people only need one or two appointments, while others benefit from ongoing support.

Can I book a telehealth appointment?

Yes. Many consultations can be completed via telehealth, making expert pelvic health care accessible wherever you are in Australia or if you are unable to visit the clinic in-person. Telehealth appointments can be conducted via phone or video call.

What are your fees?

Initial consults are $260 and all review appointments thereafter are $150.

Private Health and/or Medicare rebates may be applicable.

How often do I need to attend physiotherapy?

Unlike treating an acute muscle or joint issues, pelvic physiotherapy is not often necessary weekly or multiple times per week.

For most cases, Louise recommends having your first two sessions 2 weeks apart to ensure all the information is understood, you have the opportunity to ask questions and the initial treatment strategies can be reviewed. Following this, Louise usually spaces appointments in 4-6 weeks intervals as needed.

Is the clinic a safe space for the LGBTQIA+ community?

Absolutely. We are committed to providing respectful, inclusive care for people of all genders, sexualities and identities. We proudly support transgender and gender-diverse patients, including those seeking rehabilitation before or after gender-affirming surgery.

Can I shop the Hug Pelvic Health Store if I'm not a patient?

Yes - our online store is open to everyone, whether you're a patient or simply looking for trusted pelvic health products.